Job Responsibilities
Provide exceptional customer service to walk-in, phone, and email customers by identifying and supplying the correct marine parts and accessories.
Support Service Advisors and Technicians by sourcing, pulling, staging, and issuing parts for repair orders.
Create and maintain accurate work orders and parts transactions to ensure proper pricing on all customers and internal orders.
Order parts from manufacturers and vendors while monitoring special orders, backorders, and expected delivery dates.
Communicate proactively with customers regarding order status, availability, and delays.
Receive, inspect, label, stock, and organize incoming inventory while maintaining accurate inventory records.
Assist with physical inventories and investigate inventory discrepancies.
Process returns, exchanges, and defective merchandise according to manufacturer guidelines.
Coordinate daily with Parts, Service, Sales, and Marina Operations to prioritize customer needs and maximize efficiency.
Operate point-of-sale and inventory management systems accurately.
Assist with seasonal workload and perform other duties assigned to support operations.
Qualifications
Required
High school diploma
Positive attitude, dependable work ethic, and team-first mindset.
Strong customer service and communication skills.
Organizational skills and attention to detail.
Preferred
College Degree in Parts or etc
Marine equipment parts experience preferred.
Ability to lift packages and stand for extended periods of time.
Ability to learn manufacturer parts catalogs and inventory software quickly.
Proficient with computers and point-of-sale/inventory systems.
Schedule & Benefits
Full-Time
In Person
Overtime required during Memorial Day through Labor Day
Weekends and holidays as business demands
Benefits
Competitive pay based on experience
Performance bonus opportunities
401(k) with company match
Health Insurance & HSA
Paid Time Off
Employee Discount
Opportunity to live and work in the Iowa Great Lakes region
Working Location: 24457 178th Street, Okoboji, IA 51355
Resumes can be emailed to careers@parksmarina.com for consideration