Join MWI Components as a Customer Service Representative and play a key role in supporting customers across the country. Located in Spencer, IA, we are looking to grow our internal customer service team. In this position, you’ll manage orders, communicate with customers, and work cross-functionally with departments to ensure a smooth experience. We’re looking for someone who is organized, detail-oriented, and committed to delivering excellent service. If you enjoy a fast-paced environment and being part of a strong team, this is a great opportunity.
See what MWI is about https://www.mwicomponents.com/apply
Summary:
Under the direction of the Customer Service Manager, the Customer Service Representative performs general customer service duties and order entry.
Essential Duties & Responsibilities
Process customer orders accurately and efficiently
Communicate with customers via phone and email regarding orders, product availability, and delivery timelines
Coordinate with production, scheduling, and shipping teams to ensure on-time fulfillment
Enter and maintain order information in company systems
Resolve customer issues and provide timely follow-up
Review orders for accuracy, pricing, and specifications
Assist with tracking shipments and communicating updates to customers
Maintain organized records and documentation
Support continuous improvement efforts across processes and communication
Uphold company standards as an MWI Professional
Qualifications
High school diploma
1–3 years of customer service or administrative experience
Strong communication and interpersonal skills
High attention to detail and accuracy
Ability to multitask and prioritize in a fast-paced environment
Proficient in Microsoft Office and general computer systems
Experience with ERP system is a plus