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Position Title: Technical Service Specialist
Date Posted: 9/10/2019
Date Closes: 9/24/2019
202 Industrial Park Drive
Jackson, MN 56143 Map
Job Type: Salary Full Time
Job Summary AGCO, a global leader in the design, manufacture and distribution of agricultural solutions, has an exciting career opportunity for a Technical Service Specialist to join our team in Jackson, MN. The Technical Service Specialist will play a key part in providing accurate and prompt service direction to dealer and/or field service inquiries via telephone and the web for the assigned AGCO products. In addition, the Technical Service Specialist is responsible for communicating with dealers and internal staff on troubleshooting and diagnosis of all technical issues for assigned products. Note: Relocation assistance is available to the Jackson, MN area for this position. Job Function and Responsibilities The Technical Service Specialist has several key responsibilities: Technical inquiries / communications: Responsible for processing telephone and web based dealer inquiries related to AGCO machinery performance, reliability, product features & service administration in a timely manner. The Technical Service Specialist will mainly interact with dealer service managers and dealer technicians. Problem investigation: Use existing tools (AGCO Tech Connect, Salesforce, Technical Publications, Phones, etc.) to research technical solutions. This can involve field and dealer investigation trips to better understand and document a machinery issue. Highly technical machine issues also require working with AGCO diagnostic tools and systems. Technical Service Specialists will also work with fellow Technical Service Specialists, engineering, marketing, and other AGCO field teams to seek proper resolutions for machinery issues. Technical Communication: Provide a professional response in AGCO Tech Connect (a technical information web database) and phone system that is consistent with defined standards governing content, quality and structure. ESSENTIAL SKILLS Education A high school diploma is required Associates/Technical degree in a related field (Preferred) Bachelor’s degree in Ag System Technology, Ag Engineering, Mechanical Engineering, Automotive Technology, or a related field (Preferred) Qualifications and Experience Must have 2 + years' experience in the following areas: Hands on diagnostic support for Ag or heavy duty/automotive equipment experience or equivalent Use of Volt Ohms Meter (VOM), CAN bus/ OBD II (On-Board Diagnostics) Interface equipment to diagnose issues Troubleshooting electronic, hydraulic and powertrain systems for agricultural, automotive or heavy duty equipment Previous experience working at an Ag Dealership in a Technical Support role (Preferred) Accomplished communication capabilities (verbal and written) Proficiency using Microsoft Office - Intermediate Level Experience with Spray Application Equipment and GPS Guidance Systems (Preferred) ADDITIONAL REQUIREMENTS Travel Required Estimate 10% Travel – primarily within North America Benefits AGCO offers competitive benefits including options and choices to fit your needs such as medical, dental, prescription drug, life and accident insurance, long and short-term disability, matching 401k plan, employee assistance program, and discounted home and auto insurancE. Why AGCO? AGCO works tirelessly to help make today's farms more productive and more profitable. As the world of agriculture changes, so do we. Brazenly. We do it for the farmers. For the people working for them. For ourselves. For the future. At AGCO you have a voice and the opportunity to impact our long-term success, as well as your own. As a Fortune 500 company and one of the global leaders in agricultural equipment manufacturing, we have an extensive network of approximately 3,000 dealers and serve more than 140 countries. We are celebrating our 26th year in business and pride ourselves on competitive relocation and employee benefit packages. Our collection of brands is a large part of what makes AGCO so unique. Our brands are powerful and modern. They're well-known brands like Challenger, Fendt, GSI, Massey Ferguson and Valtra. They are the ones that the world looks to each and every day. Join AGCO and become part of a diverse team and grow your career in ways you never imagined. It’s time to embrace your infinite possibilities! AGCO is an Equal Opportunity Employer
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